Filemaker activation (FMPA9)

[Steve Cassidy-3]

Hi all

Can anyone shed any light?

I own a single copy of FMPA9. It's activated on my desktop iMac. I'm  
now unable to activate on an iBook because I've apparently used up my  
two activations. I presume I activated previously on a laptop that is  
now dead... Everything I read on the Filemaker site points to me  
having to call Filemaker Customer Support -- what a pain.

I'm currently in Portugal. There's no Filemaker office here. I also  
don't find a reference to a European one; only offices in certain  
larger countries.

Isn't there some means by which I can manage my own activations? ie  
switch off the dead one and activate a new one? Or do I have to call  
California, for heaven's sake?

Of course, I'm off traveling on Monday, local time. Filemaker won't  
be open by the time I leave....

Steve
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[Ibrahim Bittar Torres]

Hi Steve

There is a FileMaker office in Spain, may be they can help you.

If you can "resurrect" the dead computer, try to deactivate its FM  
license and then you should be able to activate it in the iBook.

Good luck.

Saludos

Ibrahim Bittar Torres
Director General
Eikonsys
FileMaker 10 Certified Developer
http://www.eikonsys.com
FileMaker Business Alliance




On 28/06/2009, at 08:21 AM, Steve Cassidy wrote:

> Hi all
>
> Can anyone shed any light?
>
> I own a single copy of FMPA9. It's activated on my desktop iMac. I'm  
> now unable to activate on an iBook because I've apparently used up  
> my two activations. I presume I activated previously on a laptop  
> that is now dead... Everything I read on the Filemaker site points  
> to me having to call Filemaker Customer Support -- what a pain.
>
> I'm currently in Portugal. There's no Filemaker office here. I also  
> don't find a reference to a European one; only offices in certain  
> larger countries.
>
> Isn't there some means by which I can manage my own activations? ie  
> switch off the dead one and activate a new one? Or do I have to call  
> California, for heaven's sake?
>
> Of course, I'm off traveling on Monday, local time. Filemaker won't  
> be open by the time I leave....
>
> Steve
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> FMPexperts mailing list
> [hidden email]
> http://lists.ironclad.net.au/listinfo.cgi/fmpexperts-ironclad.net.au
>

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[Chris Manton]

Hi Steve,

The Portuguese site refers you to tech support in the UK, tel [phone]
9100. On Monday they'll be open long before folk wake up stateside and maybe
before you need to leave...

Chris M,
BabelFix, London

On 28/06/2009 14:21:06, "Steve Cassidy" <[hidden email]> wrote:

> Hi all
>
> Can anyone shed any light?
>
> I own a single copy of FMPA9. It's activated on my desktop iMac. I'm
> now unable to activate on an iBook because I've apparently used up my
> two activations. I presume I activated previously on a laptop that is
> now dead... Everything I read on the Filemaker site points to me
> having to call Filemaker Customer Support -- what a pain.
>
> I'm currently in Portugal. There's no Filemaker office here. I also
> don't find a reference to a European one; only offices in certain
> larger countries.
>
> Isn't there some means by which I can manage my own activations? ie
> switch off the dead one and activate a new one? Or do I have to call
> California, for heaven's sake?
>
> Of course, I'm off traveling on Monday, local time. Filemaker won't
> be open by the time I leave....
>
> Steve

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[Steve Cassidy-3]

On 28 Jun 2009, at 14:59, Chris Manton wrote:

> The Portuguese site refers you to tech support in the UK, tel +44  
> 845 603
> 9100. On Monday they'll be open long before folk wake up stateside  
> and maybe
> before you need to leave...

Thanks Chris! I'll call UK tech support Monday morning.

Steve
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[Steve Cassidy-3]

Chris

Many thanks for that suggestion and encouragement. I anticipated a  
long and difficult process, but Filemaker UK got me set up within a  
few minutes and I'm ready to roam.

Thanks again. I had a kind of dread of calling and being on the phone  
for hours. It wasn't that way at all.

I still wonder why I can't manage my activations myself. The  
Filemaker rep simply asked for my license key and was able to do  
something. I would think it would be fairly simple for Filemaker to  
set up a web-based system where I enter my activation key and user  
name and then get access to current activations and to a button to  
deactivate. I bet it would save them a fortune in support time :)

Steve


On 28 Jun 2009, at 14:59, Chris Manton wrote:

> Hi Steve,
>
> The Portuguese site refers you to tech support in the UK, tel +44  
> 845 603
> 9100. On Monday they'll be open long before folk wake up stateside  
> and maybe
> before you need to leave...
>
> Chris M,
> BabelFix, London

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[Patrick Neame-2]

At this point an enterprising developer would contact FileMaker and  
offer to do this, for a small fee of course.

On Jun 29, 2009, at 9:43 am, Steve Cassidy wrote:

> Chris
>
> Many thanks for that suggestion and encouragement. I anticipated a  
> long and difficult process, but Filemaker UK got me set up within a  
> few minutes and I'm ready to roam.
>
> Thanks again. I had a kind of dread of calling and being on the  
> phone for hours. It wasn't that way at all.
>
> I still wonder why I can't manage my activations myself. The  
> Filemaker rep simply asked for my license key and was able to do  
> something. I would think it would be fairly simple for Filemaker to  
> set up a web-based system where I enter my activation key and user  
> name and then get access to current activations and to a button to  
> deactivate. I bet it would save them a fortune in support time :)
>
> Steve
>
>
> On 28 Jun 2009, at 14:59, Chris Manton wrote:
>
>> Hi Steve,
>>
>> The Portuguese site refers you to tech support in the UK, tel +44  
>> 845 603
>> 9100. On Monday they'll be open long before folk wake up stateside  
>> and maybe
>> before you need to leave...
>>
>> Chris M,
>> BabelFix, London
>
> _______________________________________________
> FMPexperts mailing list
> [hidden email]
> http://lists.ironclad.net.au/listinfo.cgi/fmpexperts-ironclad.net.au

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